The Public Safety Consultants began their research by completing a review of the organizational structure, ordinances related to the departments and their operation, departmental standard operational procedures, personnel policies of the City, departments, and union agreements. Major factors for the department analysis included level of professionalism, fulfillment of legal/regulatory/training standards, effectiveness, efficiency, and the departments’ relationships and image within the community. Upon the completion of the assessment, Consultant recommendations addressed internal and external changes in facility operations, reporting, scheduling, responsibilities, equipment replacement, planning, training, goal setting, and budgeting process.

The assessment confirmed the effectiveness of the Shenandoah Public Safety Departments and allowed City officials to make informed changes that will improve the departments’ future capability to provide the citizens with professional and efficient services.